A comprehensive reconciliation process that verifies reservations, validates commissions, and resolves disputes across all your OTA channels — fast, accurate, and fully auditable.
OTA reconciliation is the backbone of accurate revenue management for hotels and travel businesses. Every booking processed through Booking.com, Expedia, Agoda, or any other online travel agency generates a commission that must be verified, matched, and settled.
Our process automates this end-to-end — from reservation data collection to commission validation, discrepancy flagging, and dispute resolution — ensuring you never lose revenue to unverified errors again.
Every reconciliation engagement is driven by five core objectives designed to protect your revenue and accelerate settlement cycles.
Cross-reference every booking made through the OTA with your internal PMS records to confirm complete accuracy in dates, rates, and guest information.
Automatically validate that commission amounts received match the negotiated rates and contractual terms agreed upon with each OTA brand.
Flag any mismatch — incorrect commission amounts, missing reservations, duplicate charges, or any other inconsistency — in real time for immediate action.
Initiate structured dispute requests to the respective third parties with full documentation, evidence packages, and escalation workflows built in from day one.
Track disputed amounts through to final resolution and confirmed refund, with SLA monitoring so no recovery opportunity falls through the cracks.
A transparent, systematic approach to managing every stage of OTA commission reconciliation — from data to resolution.
Relevant data is automatically ingested from all connected OTA channels and your PMS. This includes reservation details, check-in/check-out dates, room rates, commission amounts, and payment records — all normalized into a unified format for analysis.
Collected data is meticulously compared against the agreed-upon contractual terms between the OTA and your brand. Our matching engine handles complex rate structures, promotional pricing, and multi-room bookings with precision to ensure complete accuracy.
Any discrepancy — incorrect commissions, missing reservations, rate mismatches, or duplicate charges — is instantly documented, categorized by severity, and escalated with supporting evidence ready for dispute submission.
Disputes are formally raised with the relevant OTA or third party, tracked in real time, and followed through to confirmed refund or credit. Full audit logs are maintained for compliance and executive reporting at every stage.
Comprehensive reconciliation support across every critical touchpoint in the OTA commission lifecycle.
Automated ingestion of reservation and commission data from all OTA platforms and your internal PMS — unified into a single, clean pipeline ready for analysis.
Meticulous side-by-side verification of received vs. expected commissions against agreed terms for every single booking — no discrepancy goes undetected.
Real-time detection, severity categorization, and documentation of all discrepancies — complete with evidence packages ready for dispute submission to the OTA.
Unreconciled OTA commissions are a silent revenue drain. Our structured process ensures every penny is accounted for.
Every booking, every commission, every dispute — tracked and resolved so your revenue stays where it belongs: with you.
Structured workflows and pre-built evidence packages reduce dispute resolution times from weeks to hours.
Immutable, timestamped audit logs for every reconciliation action — ensuring you're always ready for any financial audit.
Partner with us to protect your commission revenue and accelerate settlement cycles — with full transparency at every step.
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