Explore the InnGenius blog for expert tips, industry insights, and practical strategies on hotel management, digital marketing, OTA reconciliation, labor management, document control, and more. Stay informed, boost efficiency, and deliver outstanding guest experiences.
Gone are the days when hotels were thought to be synonymous with cosy beds and scenic views. It is the era of operational excellence, smart automations, and real-time insights.
In today’s digital-first hospitality landscape, most hotel bookings come from online travel agencies (OTAs) like Booking.com, Expedia, Agoda, MakeMyTrip, and others. While these platforms are important for visibility and occupancy, they also introduce a common and significant operational challenge: booking discrepancies.
In today’s fast-moving digital booking world, hotels face competition not just in service quality but also in visibility and pricing on OTAs (Online Travel Agencies) like Booking.com, Expedia, Agoda, and MakeMyTrip.
In today’s connected world, your online presence is your brand’s first impression. Whether you run a hotel, restaurant, retail store, or provide services, your ability to attract, engage, and convert online directly affects your business growth.
In the hospitality and service industry, every phone call is a chance to connect with customers. Whether it’s a guest confirming a booking, a vendor discussing a delivery, or a front desk staff member resolving a question, what is said over the phone matters.
In today’s fast-paced digital world, paperwork is impractical. Businesses manage hundreds or thousands of documents daily, including contracts, reports, bills, employee records, SOPs, guest files, and more. Without an organized system, files can get lost, duplicated, or fall into the wrong hands.
